Introduction

At West Midlands Police our goal is to provide you with the best possible service. To achieve this, we know it is important to understand your needs and listen to your feedback. By telling us about your recent experience and participating in this survey, you will help us adapt our working methods and improve our services.


By responding and answering the questions below you are agreeing to take part and consent to the information provided being used for service improvement purposes. Any personal information shared with us or we collect, hold or use will be protected and handled securely. We take this responsibility very seriously. For more information please follow the link to view our full Privacy Notice

 

IMPORTANT: Please note, you should not disclose any additional/new information regarding an investigation, whether open or closed, through this survey. If you would like to discuss new/additional information please get in touch with your main contact.

Page 1

1) Was the person who spoke to you polite and respectful? *
Please answer this question, we value your opinion
2) Did we take the time to listen and understand you? *
Please answer this question, we value your opinion.
3) How would you rate the understanding and knowledge of the person you spoke to? *
Please answer this question, we value your opinion.
4) I have been sent written acknowledgement (text / email / letter ) of the crime number and offence. *
Please answer this question, we value your opinion.
5) I was offered details of support agencies or told I would be referred onto support agencies. *
Please answer this question, we value your opinion.

Page 2

6) It was explained what would happen next with my report / case. *
Please answer this question, we value your opinion.
7) How happy are you that we have helped you today? *
Please answer this question, we value your opinion.
9) Are you willing to tell us a little more about you? We'd like you to tell us more about you to help us understand whether we are providing a fair and equal service to all those that use our services. Rest assured that all monitoring data is classed as personal data and will be treated as confidential in line with Data Protection requirements. *
Please answer this question, we value your opinion.

Page 3

Please select your age. *
Please answer this question, we value your opinion.
Disability is a physical or mental impairment, which has a substantial and long-term adverse effect on a person's ability to carry out normal day-to-day activities. This includes progressive and long-term conditions from the point of diagnosis, such as HIV, multiple sclerosis, cancer, mental illness or mental health problems, learning disabilities, dyslexia, diabetes, and epilepsy. This also includes 'disabled' as per the definition set out in the Equality Act 2010, as well as wider conditions, including neurodiversity. Do you consider yourself to have a disability according to the definition above? *
Please answer this question, we value your opinion.
Please choose one option that best describes your ethnic group or background. *
Please answer this question, we value your opinion.
What is your religion or belief? *
Please answer this question, we value your opinion.
Which of the following options best describes your sex? *
Please answer this question, we value your opinion.
What best describes your gender? *
Please answer this question, we value your opinion.
Is your gender identity the same as the sex you were assigned at birth? *
Please answer this question, we value your opinion.
What is your sexual orientation? *
Please answer this question, we value your opinion.